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IT Talks let you in on how it is to work with us, how customers have solved IT challenges, new industry trends by our partners and much more.

Every now and then we sit down for a chat and most often the conversations circles IT. Independent of the group, could be colleagues and/or partners, customers or friends – IT is on the table almost every time.

We have offices in Denmark, Norway and Sweden – and we have recorded IT talks at all of our locations and the chats are held in local language.

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  2. 49 Self service - internal and external, with Daniel Hederstedt from Arbetsförmedlingen (Swe)

49 Self service - internal and external, with Daniel Hederstedt from Arbetsförmedlingen (Swe)

Oct 2, 2020

What is self service? Are there any differences between internal and external self services? How can an IT department benefit from self services? These and many more questions are debated in this IT Talks episode with Daniel Hederstedt, Head of IT Infrastructure at Arbetsförmedlingen, and Henrik Gavelli. By listening to the episode, you will also learn more about the three key areas; culture, structure, and technology. Towards the end you will get to know where to start and why Michelin chefs should not be the ones making sandwiches.